Scope

This policy applies to all registered users of FoundCloud.io who wish to delete their accounts. By submitting a deletion request, you acknowledge and agree to the terms outlined herein.

Eligibility for Deletion

Users may request the deletion of their account, which will prevent future login access. However, certain data, as outlined in this policy, may be retained for operational integrity or other valid purposes.

Data That Can Be Deleted

Upon account deletion:
• Your account information, including login credentials, will be permanently removed.
• You will no longer be able to access your account or associated services.

Data That Cannot Be Deleted

For operational integrity:
• QR codes purchased and assigned to your account will not be deleted to maintain the functionality of the platform.
• Messages sent or received will be retained for historical and operational purposes.
• QR code-related data, especially for codes marked as “found,” will remain intact to support the app's primary purpose.
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Note: Retained data will no longer be associated with the deleted user account and will instead remain available for other users as required.

Reason for Retention of Certain Data

Some data, such as QR codes and messages, is retained to ensure:
• Operational integrity and continuity of the platform.
• Proper functionality for other users who rely on these features.

Requesting Account Deletion

To request account deletion:
1. Send an email to info@foundcloud.io from the email address registered with your account.
2. Include the following details in your email for identity verification:
• Registered mobile number.
• Address associated with your account.

Verification Process

We will verify your identity using the information provided in your deletion request to ensure it aligns with your registered account details. Requests that cannot be verified will not be processed.

Data Retention

• User data will be retained for up to 60 days after the deletion request is received.
• This retention period ensures compliance with operational requirements and allows sufficient time for processing the request.

Processing Timeframe

We aim to process and confirm account deletion requests within 60 days. A confirmation email will be sent once the deletion is complete or if there are any issues or exceptions.

Irreversibility of Deletion

Once your account is deleted:
• The action is permanent and cannot be reversed.
• Deleted data is irretrievable.

Impact of Account Deletion

• Deleting your account will result in the loss of access to all associated services, data, and content.
• No features or services will remain active once the account is deleted.

Data Backups

FoundCloud.io does not maintain user data in backups. Therefore, once deleted, your data will not exist in any form.

Anonymization of Retained Data

Where possible, retained data such as QR codes and messages may be anonymized to remove any association with your identity. This ensures continued functionality while protecting your personal information.

Updates to the Policy

Users will be notified of updates to this policy via confirmation email. It is recommended to review the updated policy periodically.

Questions or Appeals

For questions, concerns, or to appeal a deletion decision, users may contact us at info@foundcloud.io.

Limitations

• Partial Deletion: FoundCloud.io does not offer partial deletion options. All requests will result in complete account deletion as outlined in this policy.
• Data Download: FoundCloud.io does not provide an option to download data before deletion.

For More Information

If you have any questions regarding our Terms of Use, please contact us by sending an email to info@foundcloud.io

By submitting a deletion request, you agree to the terms outlined in this policy. FoundCloud.io reserves the right to update or modify this policy at its discretion.